Returns & Refunds policy

Last Updated: January 2025

We Want You to Love Your Order

At Player2.shop, we stand behind the quality of our products. If something isn't right, we'll make it right. Here's everything you need to know about returns, exchanges, and refunds.

Important: Made-to-Order Products

All our products are printed on demand specifically for you. This means each item is created only after you place your order. Because of this, we have specific policies in place to ensure fairness for everyone.

30-Day Claim Window

You have 30 days from the date of delivery to submit a claim for:

• Misprinted, damaged, or defective items.

• Wrong item received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

What's Covered (At Our Expense)

We'll Replace or Refund If:

• Your item arrives damaged or defective.

• There's a print quality issue (cracked, faded, misaligned, or incorrect print).

• You received the wrong item.

• Your package is confirmed lost in transit.

• Your item was mislabeled (wrong size on tag vs. what you ordered).

In these cases, we'll send a free replacement or issue a full refund—no questions asked.

To file a claim, email us at hello@player2.shop with:

• Your order number

• Photos of the damaged/defective/wrong item

• Description of the issue

We'll get back to you with a resolution as soon as possible.

What's Not Covered

Because our products are made-to-order and personalized, we cannot accept returns or offer refunds for:

• Change of mind or buyer's remorse.

• Incorrect size selected at checkout (please check our size guide before ordering).

• Minor color variations due to screen display differences.

• Items that have been worn, washed, or altered.

Note: If you're unsure about sizing, check the size chart on each product page. We recommend sizing up for a relaxed streetwear fit.

EU Consumers Notice: According to Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for goods made to consumer specifications or clearly personalized, and sealed goods unsuitable for return due to health or hygiene reasons.

Exchanges

At this time, we don't offer size or color exchanges.

If you're unsure which size would fit better, check out our sizing charts in each product description before ordering.

If your item was mislabeled (the size on the tag doesn't match what you ordered), contact us at hello@player2.shop within 7 days of receiving your order with:

• Your order number

• Photos of the mislabeled item

We'll send you a replacement or issue a refund.

How to Request a Refund

Step 1: Email us at hello@player2.shop within 30 days of delivery.

Step 2: Include the following:

• Your order number

• The item(s) you're requesting a refund for

• A brief description of the issue

• Photos of the item (required for damaged, defective, or wrong items)

Step 3: We'll review your request and respond within 24-48 hours.

Refund Processing

Once your claim is approved:

• Refunds: Issued to your original payment method within 5-10 business days.

• Replacements: Shipped within 2-7 business days (production time) plus standard shipping time.

Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

Delivery & Shipping Times

Production Time: 3-7 business days

Shipping Time (after production):

RegionEstimated DeliveryUSA3-4 business daysEurope6-8 business daysAustralia2-14 business daysJapan4-8 business daysInternational10-20 business days

Where does my order ship from?

We work with an on-demand fulfillment partner with facilities worldwide. Your order is printed and shipped from the facility that can fulfill it most efficiently based on your location.

Customs & Import Duties

International orders may be subject to customs duties and taxes. These fees are assessed by your local customs office and are not included in our prices or shipping costs.

Customs policies vary by country—please check with your local customs office for more information. We are not responsible for any customs fees, duties, or taxes charged on your order.

Lost or Missing Packages

Before contacting us, please:

• Check your shipping confirmation email for any mistakes in the delivery address.

• Contact your local post office to see if they have your package.

• Check with neighbors in case the courier left the package with them.

If your package is still missing:

Contact us at hello@player2.shop with your order number. We'll investigate with our fulfillment partner.

• If confirmed lost, we'll send a free replacement or issue a full refund.

• If the address you provided was incorrect, we can send a replacement, but shipping costs will be at your expense.

Claims for lost packages must be submitted within 30 days of the estimated delivery date.

Wrong Address / Unclaimed Packages

Wrong Address:

If the shipping address provided is incorrect or insufficient, the package will be returned to our fulfillment facility. You will be responsible for reshipment costs once we confirm an updated address.

Unclaimed Packages:

Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipment.

Important: Unclaimed returns are donated to charity after 30 days. We cannot recover or reship donated items.

Customer-Initiated Returns

If you wish to return a product (not due to damage or defect), please contact us before sending anything back.

Return Address by Region:

RegionReturn AddressUSA & Mexico217 Wrangler Drive, Coppell, Texas, 75019CanadaUnit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4UKAntar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZEurope (Latvia)Lidostas parks, Marupe, Marupes nov., LV-2167, LatviaEurope (Spain)Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, SpainAustralia (Apparel)40 Tanimbla Street, Kedron, Queensland 4031JapanKomiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101BrazilRodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Parque Paulista, CEP 25251-460, Duque de Caxias - RJ, Brasil

Please note:

• Do not send returns without contacting us first.

• Return shipping costs are your responsibility (unless the item is defective or we made an error).

• We do not refund orders for buyer's remorse.

• Unclaimed returns are donated to charity after 30 days.

Brazil Customers

Customers residing in Brazil who wish to return a purchase must contact us at hello@player2.shop within 7 consecutive days after receiving the item. Please include a photo of the item with your request.

Returns will be evaluated to verify the product has not been used or damaged. If the product shows signs of use, a refund will not be possible.

Order Cancellations

Because our products are made-to-order, cancellations are only possible before production begins.

• Within 1-2 hours of ordering: Email us immediately at hello@player2.shop and we'll do our best to cancel.

• After production starts: We cannot cancel or modify the order.

Bundles

If one item in a bundle is defective or damaged, we'll replace that specific item. Full bundle returns follow our standard policy.

Quick Reference

SituationWhat We'll DoDamaged or defective itemFree replacement, no return neededWrong item shippedFree replacement, no return neededPrint quality issueFree replacement, no return neededMislabeled sizeFree replacement or refundLost in transit (confirmed)Free replacement or full refundWrong address (your error)Reship at your costUnclaimed packageReship at your cost (if within 30 days)Wrong size ordered by customerNot eligible for returnChange of mindNot eligible for return

Contact Us

Questions about returns or refunds? We're here to help.

Email: hello@player2.shop

We respond within 24-48 hours (Monday–Friday).

© 2025 Player2.shop. All Rights Reserved.

Owned and operated by CTRL ALT ELITE LLC.

This site is not affiliated with, endorsed by, or sponsored by Snap Inc., Meta Platforms Inc., or Google LLC. All trademarks belong to their respective owners.